Shipping Policy

Last Updated: September 27, 2026

Thank you for shopping with Aeriv. This Shipping Policy explains how orders placed through Aeriv.com are processed, shipped, and delivered.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

Processing times may be longer during:

• Holidays

• Promotional periods

• Product launches

• High-volume sales periods

• Severe weather or other unexpected disruptions

Orders containing special-order, backordered, or pre-order items may require additional processing time.

If there is a significant delay with your order, Aeriv will make reasonable efforts to contact you.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on factors such as:

• Delivery location

• Package size and weight

• Shipping method selected

• Product type

• Carrier rates

Any available free-shipping promotions or thresholds will be displayed on Aeriv.com or during checkout.

Estimated Delivery Times

Delivery estimates shown at checkout are provided by the shipping carrier and are not guaranteed unless explicitly stated.

Typical transit times begin after the order has been processed and transferred to the carrier.

Aeriv is not responsible for delays caused by circumstances outside our reasonable control, including:

• Carrier delays

• Severe weather

• Natural disasters

• Transportation disruptions

• Incorrect or incomplete delivery addresses

• Holiday shipping volume

• Government or customs delays

Tracking Information

When tracking is available, customers will receive shipment confirmation containing tracking information after the order has shipped.

Tracking information may take time to become active after the carrier receives the package.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

Aeriv is not responsible for delays, losses, or additional shipping costs caused by an incorrect or incomplete address provided by the customer.

If you notice an address error after placing your order, contact Aeriv as soon as possible. Address changes cannot be guaranteed once an order has entered fulfillment.

Lost or Missing Packages

If tracking shows that your package is still in transit but appears delayed, please allow additional time for the carrier to complete delivery.

If a shipment appears to be lost, contact Aeriv so we can assist with reviewing the shipment and, when appropriate, opening a claim with the carrier.

Carrier investigations may require several business days to complete.

Replacement or refund eligibility for lost shipments will depend on the circumstances of the shipment and the results of any carrier investigation.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it:

• Check around your property and any secure delivery locations.

• Check with household members, neighbors, front desk staff, or building management.

• Verify that the shipping address on your order was correct.

• Contact the carrier for additional delivery information.

If the package still cannot be located, contact Aeriv for assistance.

Aeriv is not responsible for theft or loss occurring after a carrier has confirmed delivery to the address provided by the customer, except where otherwise required by law.

Damaged Shipments

Please inspect your order when it arrives.

If your shipment arrives visibly damaged, defective, or with missing items, contact Aeriv as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Photos of the shipping box

• Photos of any damaged packaging

• Photos of the damaged product

Please retain all original packaging until the issue has been resolved, as the carrier may require it for a damage claim.

Incorrect Items

If you receive the wrong item, contact Aeriv promptly with your order number and details of the issue.

If the error was caused by Aeriv, we will work with you to correct the order.

Shipping Large or Oversized Items

Bicycles, bike travel equipment, large components, and other oversized products may require specialized shipping.

Oversized products may:

• Have separate shipping rates

• Require additional processing time

• Ship separately from other products in the same order

• Require a signature upon delivery

Any special shipping requirements will be communicated when applicable.

Bicycle Shipping

Bicycles may require professional assembly or inspection before use after shipping.

Customers are responsible for ensuring that a shipped bicycle is properly assembled and safe to ride before use.

We recommend having any shipped bicycle inspected by a qualified bicycle mechanic if the customer is not experienced with bicycle assembly.

Signature Requirements

Aeriv may require a signature for higher-value shipments or certain product categories.

Customers are responsible for being available to accept shipments when a signature is required.

If a package is returned because delivery attempts were unsuccessful, additional shipping charges may apply before the order is reshipped.

Returned or Refused Shipments

Packages returned to Aeriv because of:

• Incorrect addresses

• Refused delivery

• Failed delivery attempts

• Unclaimed shipments

may be subject to additional shipping charges.

Original shipping charges may be non-refundable.

Local Pickup

Certain products may be available for local pickup.

Customers selecting local pickup will receive instructions when their order is ready.

Please do not arrive for pickup until you have received confirmation that your order is ready.

Aeriv may require:

• Order confirmation

• Photo identification

• Verification of the purchaser's information

before releasing a pickup order.

Local pickup orders are not considered shipped and are not subject to shipping transit estimates.

Rental Equipment

Wetsuit rentals, bike travel case rentals, tool rentals, and other Aeriv rental products are subject to their individual rental terms.

Unless specifically offered as part of the booking, rental equipment is intended for pickup and return according to the instructions provided with the reservation.

Shipping availability for rental equipment may vary by product and reservation.

International Shipping

International shipping availability may vary by product and destination.

Customers are responsible for any:

• Customs duties

• Import taxes

• Brokerage fees

• Local government charges

associated with an international shipment unless otherwise stated during checkout.

Aeriv is not responsible for delays caused by customs processing.

Certain products may not be eligible for international shipping because of manufacturer restrictions, carrier limitations, or applicable laws.

Shipping Restrictions

Some manufacturers restrict where their products may be shipped.

Aeriv reserves the right to cancel or modify an order if a product cannot legally or contractually be shipped to the requested destination.

Any payment collected for a canceled item will be refunded.

Changes to This Policy

Aeriv may update this Shipping Policy from time to time.

The version posted on Aeriv.com at the time an order is placed will generally apply to that order.

Contact Us

For questions regarding shipping, tracking, damaged packages, or order delivery, please contact Aeriv using the contact information provided on Aeriv.com.